RecoPad Privacy Policy

Last Updated: September 21, 2026

RecoPad ("RecoPad", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when using the RecoPad website, mobile applications, and related services (collectively, the "Services").

This Privacy Policy explains what information we collect, how we use it, when we may share it, how we protect it, how long we retain it, and the choices available to you.

By using RecoPad, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

RecoPad is a platform that helps connect gym members, gym operators, fitness facilities, and fitness equipment upholstery repair suppliers.

The RecoPad Services may allow users to:

• Report damaged or worn fitness equipment upholstery.
• Upload photographs of damaged equipment.
• Identify gyms and fitness facilities.
• Create and manage upholstery repair requests.
• Select and communicate with repair suppliers.
• Request and review repair quotations.
• Manage service requests and supplier responses.
• Manage supplier accounts and service areas.

2. Information We Collect

The information we collect depends on how you use RecoPad.

A. Account Information

When you create or maintain an account, we may collect:

• Name
• Email address
• Phone number, where provided
• Password or authentication credentials
• Profile information
• Account type or role
• Gym or business information
• Address or service location
• Supplier or business information

B. Information You Provide Through RecoPad

Depending on the features you use, you may provide:

• Photos of fitness equipment or upholstery
• Repair descriptions and notes
• Equipment or upholstery information
• Gym name and location
• Supplier information
• Service requests
• Quote and pricing information
• Reviews and ratings
• Other information you voluntarily submit through the Services

C. Location Information

RecoPad may process location or address information that you provide or select within the application when this information is necessary to provide our Services.

Location information may be used to:

• Identify a gym or service location.
• Find suppliers serving a particular area.
• Associate a service request with a particular location.

RecoPad does not use precise device location unless the relevant feature requires it and the necessary device permission has been provided.

D. Device and Technical Information

When you use our Services, we may automatically receive certain technical information, including:

• Device type
• Operating system
• Application version
• IP address
• Device identifiers
• Browser information
• Log information
• Crash and diagnostic information
• General usage information

3. Facebook and Other Third-Party Login Services

RecoPad may provide integration with third-party services, including Facebook/Meta services, where supported by the application.

If you choose to use a third-party authentication or integration feature, we may receive information that the relevant third-party platform makes available to us based on your authorization and the permissions granted to RecoPad.

When using Facebook Login, information made available to RecoPad may include:

• Your Facebook user identifier
• Name
• Email address, if provided by Facebook
• Public profile information that you authorize us to access

We use information received through Facebook or other third-party services only for purposes necessary to provide the relevant RecoPad functionality, maintain your account, communicate with you, and operate and improve our Services.

4. How We Use Your Information

We may use the information we collect to:

• Create and manage your RecoPad account.
• Provide and operate the RecoPad Services.
• Process service and repair requests.
• Connect gym operators with relevant suppliers.
• Allow users to report damaged fitness equipment.
• Process photos, reports and other information submitted through the Services.
• Send service requests and quotations.
• Facilitate communication between users and suppliers.
• Process subscriptions and payments where applicable.
• Provide customer support.
• Send important service-related communications.
• Maintain the security and integrity of our Services.
• Detect, prevent and investigate fraud, abuse or unauthorized activity.
• Troubleshoot technical problems.
• Analyze usage and improve our applications and Services.
• Comply with applicable legal and regulatory requirements.

5. Photos and User-Generated Content

RecoPad allows users to upload photographs and other information relating to fitness equipment and upholstery.

When you upload content, it may be processed and displayed to other users or businesses when necessary to provide the relevant RecoPad feature.

For example, a photograph submitted as part of a repair request may be shared with the supplier selected by the gym operator so that the supplier can assess the repair requirement and provide a quotation.

Please do not upload sensitive personal information or photographs containing individuals unless you have the appropriate permission to do so.

6. How We Share Information

We may share information when necessary to provide and operate the Services.

Service Providers

We may use trusted third-party service providers for services such as:

• Cloud hosting
• Database infrastructure
• Authentication
• Email delivery
• Payment processing
• Analytics
• Error monitoring
• Customer support
• Application infrastructure

These providers process information on our behalf and are expected to protect it appropriately.

Suppliers

When a gym operator submits a repair request to a supplier, information necessary to fulfil that request may be shared with the selected supplier.

This may include:

• Gym or business information
• Service location
• Equipment information
• Photos
• Repair requirements
• Notes
• Contact information
• Other information relevant to the requested service

Legal Requirements

We may disclose information where reasonably necessary to:

• Comply with applicable law.
• Respond to lawful requests from authorities.
• Protect the rights, safety or property of RecoPad, our users or others.
• Investigate fraud, security issues or misuse of our Services.

We do not sell your personal information.

7. Facebook/Meta Data

If you connect your RecoPad account with Facebook or use a Facebook-related feature, RecoPad may process information made available through that integration according to the permissions you grant.

We use this information only to provide the functionality associated with the integration.

RecoPad does not sell, rent, or otherwise transfer Facebook user data to third parties for advertising purposes.

We retain information obtained through Facebook only for as long as reasonably necessary to provide the relevant functionality, maintain your account, comply with legal obligations, or for another lawful purpose described in this Privacy Policy.

You can disconnect a third-party account or request deletion of associated information by contacting us at support@recopad.com.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Operate the website.
• Remember preferences.
• Understand website usage.
• Improve performance and functionality.
• Maintain security.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our Services.
• Maintain your account.
• Complete transactions or service requests.
• Resolve disputes.
• Maintain business and security records.
• Comply with legal obligations.

When information is no longer required, we may delete or anonymize it in accordance with our retention practices and applicable law.

11. Your Rights and Choices

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Request restriction of certain processing.
• Object to certain processing.
• Withdraw consent where processing is based on consent.
• Request information about how your personal information is processed.

To exercise these rights, contact: support@recopad.com.

We may need to verify your identity before processing certain requests.

12. Account and Data Deletion

You may request deletion of your RecoPad account and associated personal information at any time by following our Data Deletion Instructions.

You may also email support@recopad.com with the subject line: RecoPad Account and Data Deletion Request.

Please include the email address associated with your RecoPad account and, where applicable, your name or other information that helps us identify your account.

We will review and process deletion requests in accordance with applicable law and our data-retention requirements.

Certain information may need to be retained where required by law or where necessary for legitimate business, security, fraud-prevention, dispute-resolution, or other lawful purposes.

Facebook Data Deletion

If you used Facebook Login or another Facebook integration with RecoPad, you may request deletion of information associated with that integration using our Data Deletion Instructions or by contacting support@recopad.com.

Removing RecoPad's access through your Facebook account settings can stop future access to information through that connection. It does not necessarily delete information that RecoPad has already lawfully received and retained. A separate deletion request may therefore be submitted directly to RecoPad.

13. Children's Privacy

RecoPad is intended for adults and business users and is not directed toward children under the age required by applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us, please contact us at support@recopad.com.

14. International Data Transfers

RecoPad and our service providers may process or store information in countries other than the country in which you reside.

Where required by applicable law, we take appropriate measures to protect personal information when it is transferred internationally.

15. Third-Party Services and Links

RecoPad may use or link to third-party services, including authentication, payment, hosting, analytics, and other service providers.

Third-party services have their own privacy policies and terms. We encourage users to review those policies before providing information directly to those services.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, technology, legal requirements, or business practices.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this Privacy Policy periodically.

17. Contact Us